Terms and Conditions
These terms govern your use of Customers Beauty. By creating a workspace or using the service you agree to them. If you are agreeing on behalf of a company, you confirm you have the authority to do so.
The service
Customers Beauty collects customer feedback from the channels you connect and analyses it with AI to surface sentiment, themes and recommended actions. We may add, change or remove features over time; we will not materially reduce the core functionality of a paid plan during a term you have already paid for.
Your account
You are responsible for the accuracy of your account details, for keeping credentials secure, and for the activity of everyone you invite into your workspace. Tell us promptly if you suspect unauthorised access.
Your content
The feedback you collect stays yours. You grant us the licence needed to host, process and analyse it in order to provide the service. You are responsible for having a lawful basis to collect that feedback and for telling your customers how it will be used.
Acceptable use
- Do not use the service to break the law or infringe anyone’s rights.
- Do not upload malware, or attempt to breach or overload our systems.
- Do not resell or white-label the service without a written agreement.
- Do not submit special-category personal data (health, biometric or similar) unless we have agreed to it in writing.
Plans, billing and trials
Paid plans are billed in advance, monthly or annually, and renew automatically until cancelled. Plan limits are stated on the pricing page. Trials are free for the stated period and require no card. Fees already paid are non-refundable except where the law requires otherwise.
Cancellation
You may cancel at any time from your workspace settings; the plan runs to the end of the current billing period. We may suspend or close an account that materially breaches these terms, normally after notice and a chance to fix the problem.
AI output
Sentiment scores, themes and recommendations are generated automatically and are provided for guidance. They can be wrong. Use your own judgement before acting on them, particularly for decisions that affect people.
Availability and warranties
We work hard to keep the service available, but it is provided “as is” without warranties beyond those we cannot exclude by law. Specific uptime commitments are available on Enterprise plans.
Liability
To the extent permitted by law, neither party is liable for indirect or consequential loss, and our total liability in any 12-month period is limited to the fees you paid us in that period.
Changes to these terms
We will give workspace owners at least 30 days’ notice by email before a material change takes effect. Continuing to use the service after that date means you accept the updated terms.
Contact
Questions about these terms go to legal@customers.beauty.
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